I am heartbroken.
I built and sold this house…
After being shipped and through customs in Canada this is what my customer received…
Not only am I out all of the money but all of my time….
I am trying to get some of the money back from the insurance put on the package but they never really refund it, they always find a reason it “doesn’t qualify for reimbursement”.
Stine Writing 
Seems the postal people are very careless! And your right insurance never pays out when you claim on a lost of damaged package!
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Nope! I don’t know if you remember me complaining last year about the dollhouse that ended up with my customer in pieces! It was three stories with a front that had two walls that open. I got nothing back. I hadn’t thought of insuring the amount with the shipping so when I gave the refund I was really at a loss.
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How awful for you!!! Seems like the carrier company should be held responsible!!! 😱😘
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Oh my gosh! I’m so sorry to hear this. Your house was amazing! 💔
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It was beautiful! I’m so sorry, Christine!
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Wow, Christine… that is truly devastating.
It was such a gorgeous work of art.
~David
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I am still in shock!
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🤗 🤗 🤗
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How utterly heartbreaking for you and your customer!
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yeah, I’m not over it yet
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Oh my goodness, that is terrible…! Such a beautiful house, you are so clever.. can you research and get reviews from different shipping companies? We always add high insurance to postage 🤞I haven’t had to claim, but always bubble wrap, fragile, this side io etc and still they arrive upside down at times ….. totally heartbreaking ….
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Heartbreaking indeed Christine. All that beautiful work ruined 😢
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Oh that is a shame! Not only because the buyer doesn’t have a house but because the carrier was so careless and customs brutal.
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That is the part that I am angry about. I know how I packed it and the way she showed me the unpacking my work was all undone and sloppy!
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Oh no, how sad! I’m so sorry!
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Oh I’m so sorry! This is heartbreaking
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What a bummer!
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What an amazing house! It is a tragedy that it was delivered in pieces. 😦
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Oh my goodness! That’s awful. I am so sorry. You did an amazing job and the house looks beautiful. I’m sure that doesn’t help any.😭 What now? I assume you refund the money or send another?
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I refunded all of the money…I don’t want to build it again! She is already supposed to buy another two but I’m scared to ship them. I think I will put a picture of the contents and a list on the outside of the box.
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So that the post people know it’s fragile and not to mishandle it?
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I suppose! I put Fragile stickers all over it! It’s like they opened and couldn’t care less and just tossed it back in the box. I take so much time packaging things so they don’t break.
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I’m sure! I wonder if it’s possible to ship it in assembled parts that they’d have to glue together.
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Good idea but with this particular one it and most others it would be nearly impossible because of the wiring for the lights and all that.
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